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N36 alum venture Ada integrates AI-enabled customer service chatbot with Zendesk

Jul 26, 2018

Toronto-based Ada announced it is integrating its customer service chatbot with San Fransisco-based Zendesk, a customer service and engagement platform.

Zendesk Chat has developed an open and customizable chat platform that can integrate with other bots like Ada to allow businesses to use AI to augment their customer interactions.

The integration will leverage Ada’s AI technology to train chatbots to complete simple tasks and identify when users need to be transferred to live customer service agents. Ada said that when complex or sensitive issues arise, the chatbot will direct users to a customer support representative, who will be provided with the complete conversation history.

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