Ada Solutions was co-founded by Next 36'er Mike Murchison
Toronto-based automated customer service startup Ada announced the close of a $19 million Series A round today, led by FirstMark Capital with participation from Leaders Fund and Burst Capital. Bessemer Venture Parnters, Version One Ventures, and LocoMobi co-founder Barney Pell all returned to follow-on from Ada’s $2.5 million seed round.
Ada’s chatbot platform allows customer support teams to provide automated responses to inbound customer support requests and questions, and the company says it can automate up to 70 percent of client interactions. Ada recently integrated its chatbot into Zendesk’s customer service platform, and counts Telus, Coinbase, and UpWork as clients, supporting more than 30 million customers worldwide.